General Enquiries
What types of events do you supply to?
Whilst we specialise in weddings, our products can actually also be rented for most types of special events. This includes (but not limited to): bridal showers, engagement parties, baby showers, proms, retirement parties, graduations, etc.
For B2B enquiries, please email us via botanicalgemrentals@gmail.com
Are you insured?
We hold public liability insurance up to the value of £2,000,000. We can send a copy of our Public Liability policy directly to your venue or event planner if required.
Products
Are the flowers real/fresh flowers?
No, they are all silk flowers - incredible, right?!
We are passionate about sourcing the best and most realistic artificial flowers and foliage available on the market from around the world.
Do you offer any personal floral arrangements (bridal bouquets, bridesmaid bouquets, groomsmen boutonnieres) or table centrepieces etc?
We do not have any plans currently to offer personal floral arrangements or centrepieces. However, we think our super realistic silk floral statements pieces work perfectly alongside fresh flower bouquets!
Please contact us if you would like details for fresh flower florists whom we’ve had the pleasure of working with previously.
There is an arch/arbour/flower wall that I would like for my event but you do not currently offer it - can you get this for me?
We would love to know what you are looking for and we may be able to provide it as a rental in the future - we are already in the process of adding more designs!
Please get in touch with us the details and we can let you know if this is possible.
Can I request a completely custom floral arrangement be made and rented for my event?
At this time, we are not offering completely custom floral arrangements, but we are already working on adding a variety of arches/arbours/etc to choose from.
Best to keep an eye on our Instagram for sneak peeks of upcoming launches!
I’m not sure which of your products I should choose for my event - can you advise me?
Absolutely, we'd be happy to! Please contact us and share further details - such as:
- The colour scheme of the wedding/event
- An wedding/event Pinterest board
- Any inspiration photos you sent to your florist for your personal wedding/event flowers
We’d love to share our thoughts and expertise on which of our products may work best for your vision.
Can I re-use the aisle flowers as table centrepieces for the reception?
Good question! Aisle flowers have what we call: a 'flat back' - this is where the back of the aisle flowers lean perfectly straight up against the sides of the chairs down the aisle. Table centrepieces are a 360 degree design - as guests will see them from all angles - so aisle flowers are not designed nor suitable as centrepieces.
The best way to repurpose the aisle flowers for your ceremony is to place them in front of your sweetheart or top table - so you and your new spouse will look like you're surrounded by a meadow of flowers for the evening!
What can I use the Display Tower for?
Our brand new Display Towers are so versatile and can display a variety of things. Their most popular uses are:
- Champagne/cocktails/Pimms/etc
- Table plans
- Photo displays such as 'In Loving Memory' and 'Generations of Love'
- Wedding favours
- Desserts
…And more!
Please note that you will need to provide any items you wish to present on our Display Towers - we supply the Display Tower structure only. We'd recommend contacting your venue regarding any glassware.
Ordering
How long before my wedding/event should I book?
We recommend you book any and all hire items as soon as possible to avoid any potential disappointment. We mostly only stock one of each design so you may find that the item/s you were looking at are no longer available for your event day if the act of booking is left too late.
Most clients book 9 to 12 months in advance, but product availability on dates can become sold out at any time.
How do I book?
Renting from us is easy! Head to our How to Rent page for a simple step-by-step on how to hire our items.
Can I hire more than one item?
Yes, absolutely. Multiple floral statements = bigger impact!
Our products can become sold out on specific dates at any point (due to other customers booking them) - so we'd recommend to book any/all items you'd like to hire for your wedding/event in one transaction to secure them for your special date.
What happens after I place an order?
You'll receive a standard order confirmation email soon after completing the purchase.
If you've paid 50% of the total cost to book, you'll receive another email containing an invoice for the final 50% payment for the hired item/s. This invoice can be paid anytime from when it's received but it must be paid at least 2 calendar months before your event date (as per our T&Cs).
You'll also receive a post-booking questionnaire via email asking you all about all the finer details of your special day. This should take about 10 minutes to fill out so grab a cuppa!
Delivery, Installation and Pick-Up
What areas do you cover?
We cover the majority of Norfolk and Suffolk. We offer free delivery and pick-up (by 10pm) within 20 miles of Diss, Norfolk.
The delivery cost for events outside of 20 miles of Diss, Norfolk is £1.00 per mile. Please email us prior to booking so we can provide you with an accurate quote for a delivery outside of 20 miles.
What is the 'Wait and Relocate' service?
The Wait and Relocate service is where our installation team would:
- Install the hired items in one area for the wedding ceremony
- Remain at the venue until the ceremony has finished
- Move and/or dismantle and reassemble the hired items as a second set-up for the reception
If any of our items are initially installed outdoors, the Wait and Relocate service fee will occur so the hired items can be moved indoors to a secure and weather-proof room for the remainder of the booking.
Check out section 7 in our Terms and Conditions for more information - please contact us for a quote on our Wait and Relocate service.
What is your 'Late Night Pick-Up' service?
Our Late Night Pick-Up service is perfect for those who would wish to use our hire items for additional time after 10pm.
The Late Night Pick-Up timeslots are as follows:
- 10.30-11.00 - £150
- 11.00-11.30 - £250
You can request to book a Late Night Pick-Up timeslot in our post-booking questionnaire.
Check out section 8 in our Terms & Conditions for more information on this service.
I'm aiming for my wedding to be held outdoors - can I still hire your items?
Our arbours, arches, floral urns, aisle flowers and floral towers can all be installed outside - providing there is little to no wind and no rain forecast.
Some of our products are for indoor use only - such as our flower walls and wooden wall. This is due to their sheer size and weight and how wind could compromise their stability.
On the Day of your Event
Who do we contact on the day if we find we need to?
You'll receive an email from us a few days before your event that contains our emergency phone number - which can be contacted if needed on the day of your event.
We are contactable for general enquiries via email (botanicalgemrentals@gmail.com) Monday to Friday 10am to 4pm.
How long do the items take to set up?
This depends on which hire items have been chosen as well as the quantity of hire items - it can take us anywhere from 30 minutes to up to approximately 2 hours to fully set up!
Where will you set the items up?
This is a great question and one we actually ask you in our post-booking questionnaire. It's important for us to know if you have any particular preferences on where we install our items at your event - you may already have a vision in mind!
As long as there's sufficient room, the area is safe to install (such as even flooring, adequate ceiling height, hire item is suitable for outdoor use, etc), then we will strive to bring your vision to life and install the item/s to your preference.
We are, of course, more than happy to advise on where we believe our items would give the most impact at your event - many of our customers gladly give us that creative freedom. We also work closely with the venue management and wedding planners as they have seen what works well in previous events held at their venue.